The Town of Fort Erie was re-energized by Laurie’s “Our Focus … Our Customer” training. As a result of her mystery shopping and staff survey, we found we did transactional business really well but it was the “human” side we needed help with, and she brought out the best in all of us. Beginning with the design of the program with the senior leadership team right through to the interactive learning with our entire organization, Laurie’s customized training left us all wanting more.