Manager’s Toolkit – Resolving Conflict
Source: mentalhealthcommission.ca “I know there’s tension on my team, but it’s hard to get to the root of the problem when everyone has the option to simply turn their camera off and disengage, and I only hear about conflict second-hand.” Consider underlying causes of aggressive behaviour If an employee appears disgruntled or even aggressive, consider what other contributing factors might be at play. Whether it’s pandemic-related stress, an especially hectic period at work, or another hardship (which the employee may choose not to share), it’s important to be mindful that you are not likely seeing the full picture.