The coronavirus pandemic has been disruptive for all and sadly, devastating and difficult for many.

In the pandemic’s early days, we saw a great deal of change and upheaval very swiftly — both for organizations and our communities. The way in which we live our lives day to day changed very quickly. And for many Canadian employers, the beginning of the pandemic created a flurry of activity, as organizations put business continuity plans into action and pivoted their businesses.

As it became apparent that doing business differently was going to last for a while, insurers, and subsequently employers, began to introduce new benefits or reframe benefits that were already part of their programs, emphasizing the availability of virtual tools and resources for employees as they navigate the crisis. Some elements of health-care access and delivery, benefits administration, claims submission and management have been altered “for now.”  But how long is that?


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